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ordering & payment

Online Orders
Fast and convenient, our website not only enables you to point, click and purchase, but it also allows you to track an order and access your order history. We ask that you review your order carefully prior to submission, as it cannot be modified once submitted. To enjoy every feature of our website, we recommend using Internet Explorer 9 or later, or the most recently updated version of Mozilla Firefox, Google Chrome or Apple Safari. 

Order Confirmation
You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total.

Order Status
If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on Your Account, signing in, and selecting Order History. To check the status of any other order, call 1.800.259.4905, or email us at info@petalandpost.com.

Credit Cards & Gift Cards
We accept the following methods of payment: Visa, MasterCard, American Express, PayPal and Petal & Post Gift Cards.

Items are charged to your credit card upon check out. If an item is on backorder, you will not be charged until the backordered item ships.

Price Adjustments
We make every attempt to have consistent pricing throughout our website. Occasionally we offer special prices that run for a promotional period of time. If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if the original date of shipment was within 14 days of the sale offering. We do not offer price adjustments on shipping charges at this time.  Please call us at 1.800.259.4905 if you have any questions about pricing.

Out of Stock Items
The inventory on our store is kept up-to-date in real-time, but sometimes due to high demand, or with small batch goods, an item may become out of stock or unavailable.  We invite you to visit the product page for the item that is out of stock and add your email address in the provided field to be contacted when the item is restocked.

Customs or Import Duties
Note that for international orders, the total cost charged to you at check-out will exclude local provincial and federal taxes.  Any customs or import duties are levied once the package reaches its destination country. Petal & Post is not responsible for any additional charges for customs clearance and applicable duty, so please be aware that customers will be required to pay for these in full.  Duty (or customs tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise. Value Added Tax (VAT) rates are set by the destination country.  Customs policies vary widely from country to country; you may want to contact your local customs office for further information.  Delivery times may vary due to circumstances beyond our control.

Restricted Items
Due to size and customs restrictions some items available for sale in Canada are not available for international shipment. Consequently, you may see and wish to purchase items available on our Canadian website, but you will be asked to remove these items from your shopping basket if the destination country does not permit the import of that item.