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frequently asked questions

Was this resource useful?  Please let us know if you have any unanswered questions. Write us anytime at info@petalandpost.com.

is your shipping packaging sustainable?

Yes! Petal & Post favours the use of environmentally friendly packing materials to reduce your order's environmental impact, while still ensuring adequate product protection during the shipping process.

Packaging:  Our Toronto warehouse & fulfillment network use several types of tubes, envelopes and boxes to provide the best option available to optimize space and packaging material for each shipment. 

Boxes, bubble wrap and fill are 100% recyclable along with our fill being made out of 100% recycled material.

Kraft Tubes are made of 100% recycled material and are recyclable.

Envelopes are 100% recyclable and biodegradable.  Mailers are packed efficiently so that when transported, diesel fuel use is reduced as well as the carbon that would be released.

Fill:  We use biodegradable peanuts that decomposes in water leaving no toxic waste. They are FDA compliant and are made out of static-free organic starch.

Printer Cartridges:  All printer cartridges used for printed materials are recycled through a Zero Waste program called Close the Loop by Toshiba. They invented numerous proprietary technologies to safely shred and recycle ink cartridges, toner cartridges, toner bottles and other print consumables.

Using the Smallest Available Box:  Our warehouse & fulfillment network optimizes each pick & pack order to fit the contents in the smallest available box or envelope. With the broad range of available boxes and envelopes in stock in these warehouses, the net result is that your order will go in an ideally sized box, with minimum packing fill. Aside from reducing any packing waste, this will also reduce the overall carbon footprint, and cost, by minimizing the shipment’s weight.

why do you avoid parabens?

Many conventional skincare products often use parabens which can in some cases cause allergic reactions to the skin. Parabens have had negative press over recent years as they have been reported in some studies to have estrogenic properties. Parabens are esters of para-hydroxybenzoic acid and are often displayed on ingredient labels as methylparaben, propylparaben, ethylparaben, butylparaben and isobutylparaben. Many studies that set out to test the safety of parabens have been widely debated by experts with both sides putting forward compelling arguments for and against their continued use. Those against parabens are concerned that the increased rate of breast cancer diagnoses could be linked to parabens. This is due to the fact that some scientists believe that parabens have a weak ability to mimic estrogen and therefore have been found in breast cancer tumour biopsies.

There are absolutely no parabens in the products we carry and we are delighted to have found so many natural alternatives, offering our customers peace of mind.

what are considered safe preservatives? 

Examples would include alcohol (i.e. ethanol), potassium sorbate, dehydroacetic acid and sodium benzoate.  However most of thre skincare product we carry do not use ethanol as it is drying to the skin.  Some utilize potassium sorbate and sodium benzoate although many are preservative free.  Potassium sorbate and sodium benzoate are food-grade preservatives and used commonly in supplements.  They are indeed safe preservatives and one of the very few that Ecocert (inspection and certification body established in France) allows. 

how is fragrance added to the products you carry?

We only permit the use of 100% natural blends of essential oils and absolutes in our Beauty category products and scented candles, uniquely created with the finest oils.  No synthetic fragrances are permitted in these products.

Please note that the Murchison-Hume Australian White Grapefruit and Original Fig collections in our Home category contain a trace amount of cosmetic grade, phthalate free fragrance oils that has been added to the essential oils to make them stable. The trace amount in the finished product is deemed not environmentally significant and clinical tests confirm that they do not pose a significant risk of irritation.

how much zinc is in the Graydon Elements Sun Complex? 

They use 12% (non nano) zinc oxide which is known to provide both UVA-1 and UVA-2 and some UVB protection. Given that it is difficult to achieve high UVB protection with zinc alone they add sun protective carrier oils as well. Please note that they choose not to use titanium dioxide or chemical UVB blockers as they perceive that there are some health issues around these ingredients.  The Elements Sun Complex is great for 'everyday use' but if you enjoy 'lying out' in the sun or want a lot of coverage, especially in harsh midday sun, a stronger alternative is asdvised.

is my makeup off?  should there be an odour?

Not to worry, your makeup has not gone rancid.  The full shelf life of natural makeup is typically 36 months in total (12 months once opened).  If odour is detected, this is typically due to the jojoba oil.  It can give off an organic pungent scent.  Commercial drug store brands often add questionable fragrance to mask the scent of natural oils, but the cosmetics we carry do not use harmful synthetic perfumes as a cover up. When the product is first opened, the odour can be stronger, but will dissipate and soften over use.

stronger alternative is asdvised.

why do you not carry sunscreen or products with a build in SPF?

Sun protection is essential to healthy, glowing skin and preventing early aging and skin cancer. However, many sunscreens contain ingredients like Phenoxyethanol, Oxybenzone and Camphor, which are thought to interfere with the endocrine (or hormone) system in mammals. Oxybenzone has also been associated with allergies, the attack of DNA cells, and even the risk of Melanoma. In fact, in order to claim an SPF rating on a product label, the brand must comply with Health Canada's regulations which requires the inclusion of some of these questionable ingredients. Instead, we look for products with sun protecting zinc (a naturally occurring mineral) and sun reflective carrier oils such Red Raspberry Seed, Carrot Seed Oil, Wheatgerm and Soybean.  Green Tea is rich in polyphenols and has also been shown to provide internal and external protection from UV radiation and in turn, photo aging.